BeareWare e-NEWS - Winter 2006 Print E-mail

Welcome To BeareWare's e-NEWS - Winter Edition 2006

Peter Beare - BeareWare CEODear BeareWare Friends & Associates:

Welcome to BeareWare's official e-news. This edition is  for Winter of 2006 and we would like to wish everybody a happy and prosperous year ahead.  If you have any questions related to the articles in this e-NEWS please let us know. Our e-NEWS is provided to keep you up to date with Web site trends, technologies, and services that BeareWare provides.  The Internet is an ever changing environment and keeping up with relevant issues is an extremely difficult process - sometimes even recognizing what is relevant and what is not is a challenge within itself.

Cheers,

Peter Beare, CEO & President
BeareWare


e-NEWS Articles

1.     2005 Web Statistics - How Did Your Web Site Do? - Click Here
2.     BeareWare e-Mail Accounts - What Are The Capabilities? - Click Here
3.     The Domain Game - What Is It All About? - Click Here


2005 Web Statistics - How Did Your Web Site Do?

Active ImageIf you were asked today how is your Web site doing - could you give a statistical answer (or just a general statement)? Most Web sites come with lots of statistics and you could actually easily spend hours (daily) analyzing these stats. But what are the important statistics and what should you focus on...

We have identified below the main statistics that BeareWare uses to help analyze a client's site. We recommend that you check your statistics at least once a month.

A point of reference on analyzing statistics is that a "Visitor" is our primary and starting measuring unit. You will have heard the expression "hits" as a statistical reference to Web sites in the past. If ever someone was attempting to sell you advertising based on a Web site (or emphasize how busy their Web site is), the "hit" terminology can be used in a very confusing manner to inflate the activity on the website.

To clarify - here is Webopedia's description of a hit:

A Hit - "The retrieval of any item, like a page or a graphic, from a Web server. For example, when a visitor calls up a Web page with four graphics, that's five hits, one for the page and four for the graphics. For this reason, hits often aren't a good indication of Web traffic." In other words - hits are based on the number of  visitors times the graphics (or other files, such as audio or video) that exist on a page within a site (with the page itself counting as an additional "hit").

Most Web sites owners care about visitors - as a visitor can buy a product, review a service, or follow up with a call to your organization. A great analogy was given to me by my hairdresser ("Bubba") recently when discussing this exact topic. He stated that hits would be equivalent to how many hairs he cut in a day (not how many heads). If he wanted to impress an associate he could claim to have cut 10,000 hairs on a given day - but in reality it would be the number of heads (people) that paid for a hair cut that would produce his bottom line results.

Here are the key statistics we recommend you review on a periodic basis. Now that 2006 is in the history books, this is a GREAT TIME to check your statistics and see how your Web site did!

  • Web Site Visitor Stats, Daily, Weekly, Monthly
  • Visits Duration
  • Viewed Pages
  • Referring Search Engines
  • Referring Web Sites
  • Key Phrases & Words
  • Direct leads and e-Commerce results
  • General Statistic Guidelines

The following statistics are available on each BeareWare Web site. Each item (blue hyperlink) will give you a statistic. Here are the basics the we would recommend to check on a periodic basis to monitor and track your Web site results. As you get more familiar with looking at stats and making adjustment and marketing decisions based on them, you can expand what you look at.

Web Site Visitor Summary:

Summary for the current day, week and month (and previous months). Provides information on visitors (new and repeat visitors), pages visited, number of hits, & bandwidth. Your key summary is the visitors statistic, which lets you know how many people are coming to your Web site (and how many are repeating visits).

Visits Duration:

Visit duration tells you how long a visitor actually stayed on your Web site. Time measurement sare 0-30 seconds, 2 minutes-5 minutes, 5 minutes-15 minutes, 15 minutes-30 minutes, 30 minutes-1 hour, and then 1 hour plus. This statistic is absolute eye openers about the general behavior of visitors to your site. If your Web site's current information (content) is not up-to-date, or it is difficult to find information, chances are the visits will be in the 0-30 second range. Good sites with rich information should experience 2-5 minutes or above. Either way, understanding visitation duration can really help you make adjustments and enhancements to the site.

Viewed Pages:

This statistic tells you what specific pages are being viewed by visitors to your Web site. It also tells you the amount of times - so you can establish what your key pages on your Web site are - as well as what key pages you have that people are not visiting (and appropriately analyze why.). Viewed pages also includes entry page statistics (the first page they went to - which is quite often not your home page if they are taken there via a search engine) and also the page on which they exited your Web site (which can sometimes hint at a page that is out of date or lacks any key information).

Referring Search Engines:

Search Engines are a key opportunity to get visitors to your Web site. There are many things that can be done to ensure you have a prominent listing on a search engine - but knowing which search engines are producing the most referrals can help with your search engine strategy. This stat will show the percentage of referrals. Of course, there are lots of other methods to get visitors to your Web site (word of mouth, general advertising) but this stat really helps reinforce the power of the Internet. These search engines have robots that search the Internet and establish key phrases and words that describe your site. You can also submit these phrases and words to the search engine directly to improve your chances of appearing on a search.  

Referring Web Site:

Referring web sites are what we consider "word of mouth" online.  This is the stat that shows you which specific Web site the visitor found out about you on (and actually took the link on that site to get to you). Online advertising is the primary method that sends visitors to other Web sites, but key links are also a good way to get additional traffic. Usually there will have to be a key relationship or benefit to have your organization linked on another site, but there is no doubt that getting your Web site's link on other Web sites can help grow your business. Search engines list valid links to a website as key parameter for search engine rankings.

Key Phrases & Words:

Being listed on a search engine is not enough to ensure that people will find you on key phrase and word searches. Your Web site will have "meta tags" which are tags that the Web robots will look for that help describe your Web site for search engine searches (BeareWare works with clients to establish these and then update periodically). Adding these phrases and key words to the search engine directly and also in your title line on each page will also help in searching. This statistic tells you which are the primary key phrases and words visitors used to search for your site. If there is an obvious key word or phrase that is not listed here - then you would make sure it is added to your meta tags and search engines to optimize your returns.

Primary Measurements - e-Commerce & Direct Leads:

As well as the statistical package that BeareWare hosting currently offers, there are primary measurements that your site produces that most clients are in tune with. Onlineshops & e-Commerce Custom forms/systems such as online shops, direct leads, e-NEWS subscribers, memberships, or event registration gives website owners primary measurement results and quite often the bottom line results on a website.  But don't forget it is your every day statistics that lead to these e-Commerce & Direct Leads results. So we don't feel it is enough to simply understand your measurements - but your key statistics to ensure your website maximizes its results and returns for you.

 ** BeareWare Client Statistics are available for 2006. To link to your statistics please go to Customer Corner and select the statistics topic. Your username and password can be obtained by contacting BeareWare at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   or (615) 443-9050 **


BeareWare e-Mail Accounts - What Are The Capabilities?

 Your BeareWare Web site comes with a variety of e-mail account options.  Each client will use these options based on their own internal computer system setup and the direction they wish information to flow from their Web site. Selecting strategic e-mail forwarding accounts can show  a high level of professionalism within your organization while making it easy for the user to remember how to contact you or a service they require.

The information below will give you a breakdown of the current features, as well as how to use them. Please contact BeareWare at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   when you need these options added to your account setup.

  • E-Mail Forwarding
  • Group E-Mail
  • E-Mail Pop Account
  • E-News Account

e-Mail Forwarding: 

The most commonly used e-mail use on a web site is e-mail forwarding. This involves establishing an e-mail name with your Web site extension - that will send inquiries (or a particular inquiry) to a person's actual e-mail. 

For example, when you e-mail This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   that e-mail is sent to Peter & Vicki - as we both work on client accounts. It is irrelevant what e-mail Peter & Vicki use specifically - the inquiry to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   will be always sent directly to us. This is a good example of the naming convention - as webhelp is easily remembered - and also what our clients are requiring when they contact us.

Group E-Mail Account:

Within an organization, effective group communication is a must. Group e-Mail accounts are available to allow you to set up standard groups that you communicate with - and then allow you to e-mail one e-mail address which is automatically routed to each member of the group. The group can be 2 people or 20 - with the group being exclusive. 

For example. when the Australian Festival wants to communicate to its committee (8 members making up the group) - the e-mail - This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   is set up - and will route the e-mail directly to each committee member. The difference between a group account and a forwarding account is that group accounts have security, so each user is given authorization to e-mail the group (but someone who doesn't have authorization cannot e-mail the group - which prevents unwanted or irrelevant e-mails getting to the group).

E-Mail Pop Accounts:

The most popular way to present yourself through your own Web site is the pop account.  E-Mail accounts are quite often confused with Internet access, which is not provided by an e-mail account. The easiest way to remember this is that an e-mail is for communicating from one Internet user to another - while accessing the Internet is only related to you and your organization (getting you from your computer to the Internet) and is generally provided in the form of a dial up account, DSL account, cable account, or a T-1 line. 

A good example of a pop account is This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . BeareWare's Internet access from their office to the Internet is provided by Bellsouth and a DSL line. When BeareWare signed up for this account, Bell South assigned e-mails that can be used by BeareWare (which could be worded as This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ). Of course This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  is not as easily remembered as This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  - which is our actual web site domain name. So we set up a POP account for Harry - and the account operates just like any other e-mail account. The main reason for having a pop account - is to allow your clients and members to only have  one e-mail when they communication with you. This is also another way to show  a high level of professionalism within your organization - Harry is from BeareWare - and the e-mail that he both receives and sends says This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  . A pop account is compatible with most Internet providers today.

e-NEWS Accounts: (* additional charges for this service):

e-NEWS is an electronic newsletter, special announcement, press release, or other communication that you wish to have blasted out to a group of clients, members, or prospects on a periodical and planned schedule. BeareWare e-NEWS services fully interface with your organization's Web site and comes with subscription, update & remove forms that sit on your Web site. From e-NEWS design to e-NEWS blast- out to a target audience, BeareWare provides full support of your e-NEWS campaign. For more information on e-NEWS click here.

** BeareWare clients can obtain further detailed e-mail support in Customer Corner. Your username and password can be obtained by contacting BeareWare at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   or (615) 443-9050 **

 

The Domain Game - Location - Location - Location 

 We have all heard the statment in Real Estate - Location - Location - Location. Well I have a new statement for you - Domain Name, Domain Name, Domain Name. The cyber real estate of the 21st century is domain names and it is quite clear that the value of a domain name is at an all time high with expectations that it will continue to grow. A domain name today is synonymous with search words - and the closer that name is to a key search word (and obvious word someone would type into a search engine) - the more traffic that website will receive - and thus the more value that website has.

Supporting the value of the domian name is the association with brand. Today a domain name is quite often the actual brand or the most visited and viewed location of that brand. It is interesting to think that walmart.com has more visitors to its website than any one walmart store could have (in actual fact many walmart stores combined.) I think this is a good analogy because it really emphasizes that association between a store - a physical place you go visit and shop at - and a website - a virtual place you go visit and shop at.  In ten years time - unless the physical store is rebuilt it will still have the same physical stocking capabilities that it has now - it may sell more product pending demographics and demand - pricing may increase - but the overall physical store is bound by its physical structure and size. On the other hand walmart.com may have 10,000 million more visitors to its website 10 years from now - and it may sell millions of products directly from that website.  The website has no physical boundaries and will most likely continue to grow annually simply by attrition of their products and growth of the internet. I think this example helps make clearer the the long term value of domain name. 

Of course many small business may say to themselves - we are not Walmart. No you are not - but you probably have the same aims as major companies do. You want to attract more customers, you want to sell more products and services, and you want to grow your business annually.  Your domain name and your website should be a key part of your business plan.  The basics on a domain name is to match your actual business name if you can - e.g. BeareWare - beareware.com - but this is not always possible. Then you have to become creative and come up with a domain name that fits into your marketing concept and is easily identified (as yours). This could include slogans or identifiable phrases. If Miller Brewing Company in Milwaukee owned the domain name www.beer.com - it could well be that their primary marketing would always include www.beer.com. This is a good example of an identifiable phrase used for a domain. Recently beer.com - (the domain name only) sold for over six million dollars - can you believe it!

If a domian name you are interested in is taken then you can also consider purchasing the domain name pending the price and ownership status. And just like the walmat.com analogy - if you consider the business 10-20 years down the track the cost of that domain name may make a lot more sense. (just like real estate).  Some domains sell for $100.00 - some sell for $1000.00 - and some sell for $10,000.00. It does depend on the perceived value of the name - and of course the sellers motivation. Quite often someone registers a domain name to run a business - or to start a new business plan - do their research and realize that business is never going to happen - but still have the domain name. They spot other companies with the same business plan and they ultimately sell the domain name to a interested buyer.  I think you will see domain finance companies appearing in the horizon as the value of domains increase - and the recognition of your domain starts to be seen as a long term investment.

BeareWare manages over 400 domain names for our clients and many of our clients have actual portfolios in this area. When you consider the cost of a domain name (in bulk) - is around $8.00 per annum - you can see the potential value of having additional domain names. Imagine spending $8.00 a year on a domain name that bring you an extra 500 visitors per annum (or more).  To discuss your domain strategy contact BeareWare today. Here is a list of services BeareWare provides for our clients in relation to domain name registration.

Domain Registration Includes...

  • Domain Name strategy and selection (related to your business plan).
  • Domain Name Registration (obtaining your Web site name)
  • DNS (Domain Name Servers) - routing your domain to your actual web site
  • Account consolidation and transfers from other registrants
  • Auto-renewal to ensure your site is permanently operating
  • Managing Registrant, Administrative, Technical, and Billing information
  • Informing client of new domain strategies and trends 
  • BeareWare uses and recommends Aplus.NET for domain registrations

About BeareWare 

BeareWare is a Website Design and Development firm that has been providing web-based solutions to small businesses since May, 2000. We provide web services in the areas of custom web design and development, online shops & e-commerce, and custom web applications, with a complement of support services including web hosting & management, e-news marketing, domain management, search engine optimization (SEO), web advertising, and client education & training.

Founder Peter Beare has been a systems developer, business analyst and professional services manager who has worked with companies ranging from small businesses to international corporations over the last 25 years. Peter’s expertise is in strategic website planning, design and development, website marketing and sales, with a strong background in database application programming & project management.

Design and Development Director Vicki Payne has an extensive background in graphical drawing & design. Vicki previously worked with Dell Computer Company for six years before joining BeareWare in 2005. Vicki’s expertise is in graphical web design and web programming. Vicki creates our client designs and then implements those designs into our client websites - producing stunning looking websites that provide superb functionality.

BeareWare has delivered more than 75 websites and web applications since its inception. We utilize state of the art design and content management systems, with our designs being directed by our clients’ business and marketing models, their target demographics, and desired outcomes. Our support services focus on technical website and customer support, online marketing campaigns, and ongoing client education and development.

To discuss your organization's website needs, contact us or call us at (615) 443-9050.

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